Refund policy

Refund Policy

Thank you for shopping with UN Uniforms. This Refund Policy explains how returns, exchanges and refunds work for retail (B2C) orders placed through our online store, and separately for bulk and custom (B2B) orders.

Retail Orders (Ready Stock)

  • Return window. Unused, unwashed items in original condition and packaging may be returned within 14 days of delivery.
  • Non-returnable items. Items marked as final sale, underwear/intimate apparel, and any item that has been worn, altered or laundered are not eligible for return.
  • How to request a return. Contact us with your order number and reason for return. We will confirm eligibility and provide return instructions.
  • Refund method. Approved refunds are issued to the original payment method, or as store credit where requested. Refunds are processed within 5-10 business days of us receiving the returned item.
  • Exchanges. Size and colour exchanges are offered subject to stock availability. Contact us to arrange an exchange before returning an item.
  • Damaged or incorrect items. If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos so we can arrange a free replacement or refund.
  • Return shipping. Return shipping within Saudi Arabia is covered by the customer unless the return is due to our error (wrong or defective item).

Bulk & Custom (B2B) Orders

Bulk orders for schools, hospitals, hotels, corporates and other institutions, and any item customised with logo embroidery, name labels or institution-specific branding, are treated differently from retail orders:

  • Customised items are non-returnable and non-refundable once production or embroidery has begun, except in the case of a manufacturing defect or an error on our part (wrong logo, wrong size against the confirmed size chart, wrong colour against the confirmed sample).
  • Approval before production. Bulk and custom orders proceed to production only after the customer approves a written quotation, size breakdown and logo/embroidery proof. Please review these carefully, as production begins on approval.
  • Advance payment. Bulk and custom orders typically require an advance payment (commonly 50% of order value) before production begins, with the balance due before dispatch or on delivery as agreed on the quotation/invoice.
  • Defect claims. Any quality issue with a bulk order must be reported in writing within 7 days of delivery, with photos and the affected quantity, so we can arrange rework, replacement or a partial credit as appropriate.

Contact

For any question about this Refund Policy, contact us by phone, email, or at our Riyadh address.